Privacy Policy
Last updated: [Date]
Simo Digital Hub is committed to protecting your personal information in accordance with the NZ Privacy Act 2020.
Who we are
Simo Digital Hub is a digital marketing and SEO business based in New Zealand. We operate remotely and provide SEO, content marketing, and digital services to small businesses in New Zealand.
For privacy enquiries, contact us at: contactus@simodigitalhub.co.nz
What information we collect and why
When you submit an enquiry
When you fill in our quote request or contact form, we collect:
- Your name and business name — so we can address you correctly and understand your business
- Your email address — so we can respond to your enquiry
- Your phone number (if you choose to provide it) — so we can call you if you prefer
- Your industry and service interest — so we can give you a relevant response
We use this information only to respond to your enquiry. We do not add you to a marketing list or share your details with third parties without your consent.
When you create an account (client portal)
When you register for our client portal, we collect:
- Your name and email address — to create and manage your account
- A password (stored in encrypted form — we never see your actual password)
- Your business details and service preferences — to manage your subscription and deliver our services
When you make a payment
We accept payment by credit or debit card via Stripe, and by bank transfer.
For card payments: your card details are handled entirely by Stripe. We never see, store, or have access to your card number, CVV, or expiry date.
For bank transfers: we collect your payment reference and may ask you to upload a copy of your payment receipt. This is stored securely and used only to verify your payment.
Analytics
We use Plausible Analytics to understand how people use our website. Plausible does not use cookies and does not collect any personal information. It records only anonymous data such as page views and referral sources. No consent banner is required because no personal data is collected.
How we store and protect your information
Your information is stored securely using the following services:
- Netlify (USA) — our website hosting provider
- Stripe (USA) — payment processing
- Resend (USA) — email delivery
- Upstash (USA) — rate limiting infrastructure
- Plausible (EU) — anonymous analytics
All of these providers are based outside New Zealand. By using our services, you acknowledge that your information may be processed in the United States and the European Union. We have chosen providers with strong privacy and security practices.
We protect your information through:
- Encrypted connections (HTTPS) for all data in transit
- Encrypted storage for passwords
- Private, access-controlled storage for uploaded files
- Restricted access — only authorised staff can access personal data
- Security headers and rate limiting on all data collection endpoints
How long we keep your information
| Information | Retention period |
|---|---|
| Enquiry form submissions | Until the enquiry is resolved, then deleted from our inbox at our discretion |
| Account data (name, email, preferences) | Until you request deletion, then held for 90 days, then permanently deleted |
| Payment and invoice records | 7 years from the date of transaction (required by NZ tax law) |
| Receipt uploads | 7 years from the date of transaction, then deleted |
| Support correspondence | Until your account is deleted, then held for 90 days, then deleted |
| Anonymous analytics data | Indefinitely (no personal information is retained) |
Your rights under the NZ Privacy Act 2020
You have the right to:
Access your information — you can request a copy of the personal information we hold about you. We will respond within 20 working days.
Correct your information — if any information we hold about you is inaccurate or out of date, you can update it from your account dashboard or ask us to correct it.
Delete your information — you can request deletion of your account and personal data at any time from your account dashboard or by contacting us. We will soft-delete your account immediately and permanently delete your personal data after 90 days. Financial records required by law will be retained in anonymised form.
Complain to the Privacy Commissioner — if you believe we have breached the Privacy Act 2020, you can make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.
To exercise any of these rights, contact us at: contactus@simodigitalhub.co.nz
Cookies
Our website does not use cookies for tracking or advertising. Plausible Analytics, which we use for anonymous site statistics, does not use cookies.
We may use a functional cookie to maintain your login session if you are a registered client. This cookie is essential for the client portal to work and does not track you across other websites.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify registered clients of significant changes by email. The current version will always be available at simodigitalhub.co.nz/privacy-policy.
Contact
For any privacy-related questions or requests:
Email: contactus@simodigitalhub.co.nz
Business: Simo Digital Hub, New Zealand